Privacy Policy

This Privacy Policy (“Privacy Policy”) explains how we collect, protect, use, and disclose the personal information (defined below) when you use the Dot Family Holdings LLC (“DFH”) website and all other entities owned and affiliated with DFH that we operate (collectively the “Sites”), including without limitation those websites, applications, or applicable interactions through which our customers, suppliers, associates, contractors, and business partners may complete transactions, conduct other business, and manage their accounts. We recognize the importance of your privacy and personal information and the need to protect the information that you provide to us, which is governed by our Terms of Use. We take your privacy seriously. Please read the following to learn more about this Privacy Policy.


We collect personal information about you when you voluntarily submit information to us when you use our Sites. This can include information you provide to us when you submit a form, send us messages, or other forms of marketing communications, participate in a survey, click on an ad, redeem a promotion or use some other feature of our Sites. We collect certain information automatically when you use the Sites, such as information about the pages you look at on our Sites, the actions you take on our Sites, or the information that your browser or device that you use routinely shares to access our Sites.

We collect information from you so we can share specific programs, product information, and promotions with you, including e-mail notifications and other services to you.

Our website also contains links to other websites. We do not endorse, approve, certify, or control these other websites. We do not guarantee the accuracy, completeness, efficacy, or timeliness of the information contained on these websites, and are not responsible for the privacy practices or content of them. Any information you provide to a linked website will be governed by that website’s privacy policy. We therefore strongly recommend that you carefully review each website’s privacy policy before providing them with any information.


Like most companies, we use “cookie” technology on our website to track user trends and patterns to better understand our user base and improve the quality of our services. “Cookies” are pieces of information that we send to your computer while you are viewing our website, which may then be stored on your hard drive so we can recognize you when you return to our website. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our website may not function properly if you refuse cookies or if you change your browser settings to block and delete cookies. Computer “cookies” are safe, secure, and the best way for us to offer you the most enjoyable, seamless online experience.

We also use “log files” on our website servers. “Log files” include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks, which are used to analyze trends, administer our website, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. Your IP address and other log file information is tied to the information we collect from you to enable our web-based services.

We currently use Google Analytics to collect and process certain Site usage data. To learn more about Google Analytics and how to opt-out, please click here. 


We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.

We may share your personal information with the following parties:

  • Our affiliates: Our affiliates and subsidiaries (i.e., any organization or brand we own or control) . These companies may use your personal information in the same way as we can under this Privacy Policy.
  • Service providers and advisors: Third-party vendors and other service providers that perform services for us, on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, product fulfillment, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.
  • Product suppliers: Third-party product suppliers who may have a legitimate business or legal interest in receiving such information.
  • The public: When you provide feedback or post user content on our site. For example, if you post a comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our website or social media pages.
  • Law enforcement, regulators, and other parties for legal reasons: Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Sites; and/or (c) to exercise or protect the rights, property, or personal safety of Dot Foods, our visitors, or others.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you.


Profile and data sharing settings: You may change some of your data sharing preferences by contacting a Dot customer service representative or contact Dot Foods’ website support team

Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact Dot Foods’ website support team.

Geolocation: You may control location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address when you access the Service through a computer or device.


We may engage in interest-based advertising and permit third-party online advertising networks, social media companies and other third-party services to collect information about your use of our websites and mobile apps over time so that they may play or display ads on our sites, on other websites, apps or services you may use, and on other devices you may use. We may also use third-party services to collect information about your browser or device, or your online activity on our sites so that we may enhance or personalize your experience, better understand the demographics of our users and how they interact with our sites, evaluate the success of our marketing campaigns, track reporting, referrals and attribution, and similar activities.


Data storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which DFH or its affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.


We do not knowingly collect or solicit any information from anyone under the age of 18. These Sites are intended to be used by our customers and potential customers. These Sites are available for anyone to view, but if you are 18 years of age or younger, please do not submit any personal information. If we learn that we have inadvertently collected personal information from a child under age 18, we will delete that information.


If you believe that we have not adhered to this Privacy Policy, or if you feel that you need to correct information about you, please contact us by form or by postal mail at Dot Family Holdings-Legal Department, 1 Dot Way, Mt. Sterling, IL 62353. Additionally, individual privacy rights requests can be made by contacting us at 217-773-4411.


We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Policy. Continuing to use our Sites after we publish changes to this Privacy Policy means that you are consenting to the changes.


The California Consumer Privacy Act of 2018 (CCPA) went into effect on January 1, 2020. The CCPA provides certain California residents five new rights respecting their personal information. If you are a California resident, you may have the following rights:

  1. The right to request more information about our data collection and sales practices in connection with your personal information, including the categories of personal information we have collected, the source of the information, our use of the information and, if the information was disclosed or sold to third parties;
  2. The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with right #1, a “personal information request”). You may only make a personal information request twice in a 12-month period, and we will respond within 45 days of receiving a personal information request;
  3. The right to request that personal information be deleted (with exceptions);
  4. The right to request that your personal information not be sold to third parties, if applicable; and
  5. The right not to be discriminated against because you exercise any of the new rights.

We do not rent, sell, or share personal information (as defined by California Civil Code §1798.83 and GDPR) about you that we collect on the Site with other people or unaffiliated companies for their direct marketing purposes unless we have your permission, and we have not “sold” (as that term is defined in the CCPA) your personal information in the last 12 months.

You may exercise these rights by contacting us as listed in the Reporting and How to Contact Us section.


Personal information collected on the Sites may be stored and processed in the United States in which DFH or its affiliates, subsidiaries, agents, or third-party service providers maintain facilities, and by using the Sites, you acknowledge that such transfers of information outside of your country to the extent permissible under applicable law occur.